Everything we work to
Policies & Procedures
Published in full, because you should not have to ask for them.
Every policy we work to is published here for anyone to read: safeguarding, allergies, behaviour, complaints and fees among them. You are welcome to download any of them, and to ask us about any of them.
Safeguarding and welfare
- Safeguarding and Child Protection Policy How we keep children safe, who our Designated Safeguarding Lead is, and what we do if we are worried about a child. The one to read first.
- Safeguarding Contacts Who to speak to here, and who to contact outside the pre-school if you have a concern about a child and would rather not come to us.
- Missing Child Policy
- Child Collection and Non-Collection Policy Who may collect your child, what happens if somebody else has to, and what we do if nobody arrives.
- Operation Encompass We take part in a Surrey Police scheme that tells our Designated Safeguarding Lead when a child has been present at a domestic incident, so we can support them that morning rather than a week later.
- Prevent Duty Policy The duty every early years setting in England has to protect children from being drawn into extremism, and what it means in a room of three-year-olds.
- British Values Policy How democracy, the rule of law, individual liberty and mutual respect are taught to this age group, which is mostly taking turns and choosing.
- Physical Intervention Policy The rare circumstances in which a member of staff would physically intervene, and what we record and tell you when it happens.
- What To Do If You're Worried a Child Is Being Abused Government guidance, not ours. Published here because anybody with a worry about a child should be able to read it without having to go looking.
- Confidentiality Policy What we record about your child, who sees it, and the circumstances in which we would share it.
- Safer Recruitment Policy How we appoint staff: references, enhanced DBS checks and what we do before anybody is left alone with children.
- Safer Recruitment Checklist
- Staff Code of Conduct
- Use of Tablets Policy The tablets staff use to photograph the children for their learning journals: where they are kept, who can unlock them and what may be done with them.
- Tapestry Policy Tapestry is the online learning journal we keep for every child. This covers who can see it, how photographs are handled and how your own access works.
Policies and procedures
- Behaviour Management Policy How we encourage the behaviour we want, what we do about the behaviour we do not, and what we will never do.
- Behaviour Management: Low Level Incidents The everyday pushing and snatching that happens in every early years setting, and the slip of paper you will get when it involves your child either way.
- Biting Policy Biting is common at this age and upsetting for everybody. This is what we do about it, and what we will and will not tell you.
- Complaints Procedure How to complain, who it goes to, how long we take, and how to take it to Ofsted if we have not put it right.
- Equality, Inclusion and Valuing Diversity Policy
- Special Educational Needs Policy How we identify a child who needs extra help, who our SENCO is, and how we work with you and with outside services.
- SEN Local Offer The fourteen questions every setting in Surrey answers about provision for children with special educational needs and disabilities, with our answers.
- Health and Safety Policy
- Emergency Evacuation Procedure
- Outings Policy Ratios, risk assessments and consent for anything from the walk to the church garden to the trip to the farm.
- Equipment and Resources Policy
- Data Protection (GDPR) Policy What personal information we hold about you and your child, why we hold it, and what you can ask us to do with it.
- Data Retention Periods How long each kind of record is kept before it is destroyed.
- Staffing and Employment Policy
- Staff Induction Policy
- Student Placement Policy We take students on early years placements. This is what they may and may not do, and what we check before they start.
- Out of Hours Babysitting and Nannying Policy Our staff are not permitted to babysit or nanny privately for our families. This explains why, and it is not because we do not want to help.
Health, illness and food
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The Children's Toothbrushing Guide
When to start brushing, how much toothpaste to use at each age, and what to do about the child who will not open their mouth. Written for parents, with advice for families of children with SEND.
- Allergy Policy How allergies are recorded, who holds the information, and what we do in an emergency.
- First Aid, Sickness and Medication Policy When to keep your child at home, how long for, and what we need from you before we can give any medicine.
- Food Safety and Hygiene Policy
- Packed Lunches and Snacks Policy What to put in the lunchbox, what we would rather you did not, and what we provide at snack time.
- Nappy Changing Policy
- The Potty Training Guide Written for parents rather than for the file: when to start, what usually goes wrong, and how we handle accidents here without anybody making a fuss.
- No Smoking, Drugs and Alcohol Policy
Admissions, fees and attendance
- Admissions and Attendance Policy How places are offered and in what order, and what we expect once your child has one.
- Settling In Policy The visits before the first morning, how long settling usually takes, and what we do if it is taking longer.
- What To Expect When Your Child Starts The questions every parent asks in the first fortnight, answered in one place: crying at the door, biting, toilet accidents, friendships and lunchboxes.
- Arrival and Departure Times Policy
- Non-Attendance Policy What to do if your child will not be in, and what we do if we have not heard from you by half past nine.
- Emergency Closure and Fees Policy What happens to fees if we have to close unexpectedly, set out in advance so nobody is arguing about it during a week of snow.
Cannot find the one you are looking for, or would rather have it on paper? Ask us and we will email it to you or print you a copy.
Registering interest
Come and have a look round.
Tell us a little about your child and when you are hoping to start, and we will be in touch to arrange a visit. No obligation, and no waiting list fee.
Or call 01483 565 343
